How do I reply to negative reviews?

Responding to negative reviews helps your business improve your online reputation. It shows that you want to build a good relationship with your customers and provide excellent service.

Here's what you can do when you write a review.

  1. Keep all replies short with the necessary point of contact and any details where the reviewer can talk to you further.
  2. Write an apology and address the issue the customer has written in their review.
  3. Offer to move your conversation to email or phone.