Accounts and Billing
Google Business Profile (GBP)
How do I reply to negative reviews?
Responding to negative reviews helps your business improve your online reputation. It shows that you want to build a good relationship with your customers and provide excellent service.
Here's what you can do when you write a review.
- Keep all replies short with the necessary point of contact and any details where the reviewer can talk to you further.
- Write an apology and address the issue the customer has written in their review.
- Offer to move your conversation to email or phone.