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How do I delete reviews from the Platform?

Google encourages Business Profile owners to respond to reviews rather than delete them.

On the DigitalMaas Platform, you can only reply to reviews that have already been posted. If you come across a review on your Google Business Profile that you believe is inappropriate or irrelevant, you can use the Report Review or Flag as inappropriate option to flag it for Google’s review.

Here’s a quick guide:

  1. Sign in to Google Business Profile.
  2. On the right side of your screen, under your business name, click on the Reviews section. Scroll through the reviews. Locate the review that violates Google’s policies (fake, spam, inappropriate, off-topic, etc.).
  3. On the review, click the 3 vertical dots (or "More" option). Select Report Review or Flag as inappropriate.

  4. Select the most accurate reason why you are reporting the review. After selecting the reason, click Submit.

✏️ IMPORTANT NOTE :                                                                                                                 

Google will review the report and will only delete reviews that do not adhere to their policies. You'll get notified if action is taken (but it might take a few days).

More about Google review policy: https://support.google.com/contributionpolicy/answer/7400114