Subscriptions
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      1. Support Centre
      2. Accounts and Billing
      3. Subscriptions

      How do I manage my Subscriptions?

      Your Subscriptions are the types of plans you pay on a monthly basis. You can create a subscription, as well as upgrade, downgrade and delete subscriptions.

      Create a Subscription (single location)

      1. Go to ACCOUNT DETAILS
        Stripe-Account Details
      2. Click SUBSCRIPTIONS at the left side
      3. Next to All Locations, click Manage
        Stripe-Subscription
      4. Choose your desired Location
      5. Click on the 3 dots/options button on the right side
      6. Click CHANGE PRODUCT
        Stripe-Subscription-Product
      7. The user will be asked to select a plan. You may only select one plan. Click Next.
      8. If you are satisfied with the details presented to you, click CONFIRM.
        Stripe-Confirm
      9. Your subscription has been updated. Click OK.
      Stripe-thank you

      Create a Subscription (multiple locations)

      1. Go to ACCOUNT DETAILS
      2. Click SUBSCRIPTIONS from the left side
      3. Navigate to the All Locations, then click Manage
      4. Select/Tick the Locations
      5. Click CHANGE PRODUCT
      6. The user will be asked to select a plan. You may only select one plan. Click Next.
      7. The Subscription Confirmation will be presented to the user
      8. Click CONFIRM
      9. Click OK

      Cancel a Subscription (single location / there is no option to cancel multiple locations)

      1. Go to ACCOUNT DETAILS
      2. Click SUBSCRIPTIONS at the left side
      3. Navigate to the Product/Plan, then click Manage
      4. Choose the Location
      5. Click on the 3 dots/options button on the right side
      6. Click on CANCEL PRODUCT
        Stripe-Subscription-Cancel
      7. User will be asked to cancel the subscription. Click CONFIRM to cancel
      8. Click OK

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      Note: There is no option to cancel subscriptions on multiple locations.

      Upgrade/Downgrade Subscription (single location)

      1. Go to ACCOUNT DETAILS
      2. Click to SUBSCRIPTIONS from the left side
      3. Navigate on the Product/Plan, then click Manage
      4. Navigate on the Location
      5. Click on the  3 dots/options button on the right side
      6. Click on CHANGE PRODUCT
      7. The User will be asked to select a plan. You may only select one plan. Click Next.
      8. The Subscription Confirmation will be presented to the user
      9. Click CONFIRM
      10. Click OK

      Upgrade/Downgrade Subscription (multiple locations)

      1. Go to ACCOUNT DETAILS
      2. Click SUBSCRIPTIONS at the left side
      3. Navigate on the Product/Plan, then click Manage
      4. Tick the Locations you want to upgrade or downgrade
      5. Click CHANGE PRODUCT
      6. The User will be asked to select a plan. You may only select one plan. Click Next.
      7. The Subscription Confirmation will be presented to the user
      8. Click CONFIRM
      9. Click OK