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How do I respond to Reviews?

It’s important for you to reply to your reviews so that customers know that you’re listening to their comments and feedback. This is easily done on the DigitalMaas Platform.

Follow the steps below to respond to reviews:

  1. Sign in to DigitalMaas Platform.

  2. On the left-side panel, click Reviews.

  3. In the Overview Tab, select the location and reviews you want to view.

  4. After selecting the locations, navigate to the Manage Reviews tab.

  5. Here, you’ll find the reviews for your selected locations.

  6. To view reviews without responses, switch to the Haven’t Replied tab.

  7. Click the Reply icon on a review to type your response. You can either write your own reply or use the AI-generated response option. When you’re ready, click Publish Reply.