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How to remove inappropriate reviews?

Please note that although Google may not always remove reviews, you can always flag inappropriate or untrue reviews. Google will then assess whether they meet the criteria for removal.

To flag inappropriate reviews or photos, follow these steps:

  1. Make sure you are signed into a Google Account. This can be either your personal Gmail account or a work account registered as a Google Account.

  2. Bring up the review you'd like to flag, and click the 3 vertical dots on the right, it will bring up the Report review button. Click on "Report review".



  3. You will then see a list of categories to choose from. Choose the category that best fits where the inappropriate review falls.



  4. Once you've chosen the most appropriate category, click Submit.



  5. A confirmation page will be shown and Google will then assess your report.

✏️ IMPORTANT NOTE:

If only one account reports the review, it may take up to a week for Google to assess the situation. However, if multiple accounts flag the issue, Google is likely to prioritise and address it more promptly. If the review appears to reflect a genuine experience with your product or service, it is unlikely Google will remove it.