Responding to customer questions is vital for customer satisfaction, problem resolution, product improvement, and reputation management.
To do this on the DigitalMaas platform:
1. Log in in to your DigitalMaas account.
![](https://t36838944.p.clickup-attachments.com/t36838944/f3295e8b-04bc-45f2-b8d1-c6b36432ddb6/image.png)
2. On the left-side panel, click Locations.
![](https://t36838944.p.clickup-attachments.com/t36838944/68c8d011-7188-438d-af11-3df831c1c094/image.png)
3. If you have multiple locations, select the location you would like to manage. Click on the Q&A tab.
![](https://t36838944.p.clickup-attachments.com/t36838944/acff3ea9-9f90-4a47-bfeb-364cccbebbb4/image.png)
4. You will now see a list of the questions sent by users viewing your business. To post a reply, click the ANSWER button.
![](https://t36838944.p.clickup-attachments.com/t36838944/fd307939-7ea4-4c35-916a-9319825569c8/image.png)
5. Type in your response, then click ANSWER to post your reply.
![](https://t36838944.p.clickup-attachments.com/t36838944/8201fe5b-516d-4d50-b2e9-e8cb21929fe7/image.png)
Once it pushes through to the Google Listing, your answer will be shown as "Business Name (Owner)."
![](https://t36838944.p.clickup-attachments.com/t36838944/7ac825b9-d926-45c8-80f1-cd858eca58d5/image.png)
Note: Q&A is unavailable for locations with the Free plan. Upgrade the plan to unlock this feature.