How to reply to customer Q&As?

How to reply to Q&As:


  1. Sign in to DigitalMaas Platform - See How do I sign into the platform?
  2. Once you're in, click Locations from the panel on the left
  3. If you have multiple locations, open the location you'd like to manage.

  4. Click on the Q&A tab. You will see all the replies from the public, as well as having the option to answer it yourself.
    Click the "ANSWER" button and type your reply. 

  5. Once it pushes through to the Google Listing your answer will show as "Business Name (Owner)"


Also see: Why is it important to take control of Q&A and FAQs?