How to reply to reviews on the platform?

You can now reply to your customers' reviews using the DigitalMaas platform.

  1. Sign in to DigitalMaas Platform - See How do I sign into the platform?
  2. Once you're in, click Locations from the Main Menu on the left
  3. Get presented with the Location Overview where you can see a list of all your locations in one place

There are two ways to navigate to your reviews. One is if you wish to see the collected reviews from all your locations. The other one is if you wish to only see the reviews from one of your locations.

Collected Reviews from All Locations

  1. Beside Overview and Metrics tab, find and click Reviews
  2. Get presented with the collected reviews from all your locations
  3. Find the Haven't Replied tile and click View these Reviews button
  4. Your review list will be updated into all unreplied reviews
  5. Find and click Reply
  6. Type in your response and don't forget to hit Save

Note: Your reply message from the platform will be automatically posted to Google.

Collected Reviews from One Location

  1. Find and click the location
  2. Get presented with the Location Info page
  3. Now go to Reviews tab
  4. Get presented with the Reviews page
  5. Find the Haven't Replied tile and click View these Reviews button
  6. Your review list will be updated into all unreplied reviews
  7. Find and click Reply
  8. Type in your response and don't forget to hit Save
  9. You can change locations by clicking the drop-down at the top and searching for other locations

Note: Your reply message from the platform will be automatically posted to Google.