How do you reply to Google reviews on DigitalMaas?

You can reply to your customer's reviews using the DigitalMaas platform.

  1. Sign in to DigitalMaas Platform - See How do I sign into the platform?
  2. Once you're in, click Locations from the Main Menu on the left

There are two ways to navigate to your reviews.

One is if you wish to see the collected reviews from all your locations.

The other one is if you wish to only see the reviews from one of your locations.

Respond to Reviews from All Locations

  1. Beside Overview and Metrics tab, find and click Reviews
  2. Find the Haven't Replied tile and click View these Reviews button
  3. Your review list will now show all unreplied reviews.
  4. Find a review you want to respond to and click Reply
  5. Type in your response and click Post Reply.

Respond to Reviews from a single Location

  1. Find and click the location
  2. Get presented with the Location Info page
  3. Now go to Reviews tab
  4. Find the Haven't Replied tile and click View these Reviews button
  5. Your review list will be updated with only unreplied reviews
  6. Find a review you want to respond to and click Reply
  7. Type in your response and click Post Reply
  8. You can change locations by clicking the drop-down at the top and searching for other locations